Why a Third-Party IT Support Team is More Effective than an In-House IT Department


According to a report, 98% of organizations claim that a single hour of downtime can cost them upwards of $100,000. Most in-house IT departments lack the expertise or bandwidth to tackle issues that can lead to significant downtime.

Businesses should consider hiring an external IT company, such as Vates, who can provide with adequate IT support and software testing services. Let’s take a look at why a third-party service can be more effective than setting up an in-house IT team.

Reduced Costs

The external IT support industry is growing at an exponential pace. It’s poised to grow at a CAGR of 10.36% by 2027. One of the major reasons businesses may want to outsource their IT support is that it reduces day-to-day management costs. This way, you don’t need to hire an in-house team, go through the recruitment process, or pay their salaries and other monetary benefits.

Most outsourced services require businesses to pay a fixed monthly retainer or a yearly fee for their services. Companies such as Vates provide quality maintenance and support services at affordable prices.


Round The Clock Availability

One of the biggest benefits of hiring an outsourced IT team is that it can provide your business with round-the-clock availability, especially if your organization works in multiple time zones. That said, you need to choose a company that provides 24/7 service.

As mentioned, unnecessary downtime can lead to significant business disruptions, and the unavailability of your in-house IT team will only add fuel to the fire. Instead of waiting for something to break, your external IT team will proactively fix issues before they become major problems.

If you’re looking for an external IT maintenance and support service, you can’t go wrong with Vates. We provide round-the-clock, high-quality, dedicated support to all our clients.


Looking to expand into a new market? Are you experiencing exponential growth? Your external IT team can scale with you to keep up with the demand for more resources to continue your business growth.

Expandable resources and a flexible team will allow your business to capitalize on growth capabilities when they arise. Instead of hiring more employees and dealing with the costs of buying new infrastructure, office space, equipment, and more, you can lean on your third-party IT provider, who will increase their services to meet your growing demand.

You can focus on the core operations of your business and rely on the resources of your external IT team, who will supply all the tools you need to make your business successful, and that too at an affordable price.

Get Started With Vates

If you’re looking for an IT company that can provide you with IT maintenance & support, custom software development services, IoT solutions &consultation services, and more, check out Vates. We have experienced software developers and IT staff that can help maintain your IT infrastructure and provide 24/7 support that’ll help scale your business to new heights.

We also provide quality big data analytics consulting services, software testing, and quality assurance services. Contact us today for more information!

Recent Blogs